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Not at all!
Each user is allocated a unique login with a password. Their login name is their email address. The user with that email address is the only person allowed to login with those details. If there are any incidents of multiple people logging in with the same login name, both users will be disconnected.
This can sometimes happen if your computer crashes, if someone else is logged in using your name or if you don't logout using the "logout" button (ie: by just closing your browser window). Simply wait 10 minutes – and log in again. Any further troubles, please just contact us.
There are three ways subscribed users can be gifted a free month’s subscription.
Any free months you earn are added on to the end of your current subscription. For example if your current subscription ends 22 September and you gain a free month your next bill date would extend to 22 October.
Simply use the “forgot your password” link on the front page under the login and we’ll email you a new password, then just change it to something you can easily remember next time you log in.
Any modern browser. For example Microsoft Internet Explorer 9 or later, Firefox 4 or later, Chrome, Safari.